Privacy Policy

1. Introduction

Zera Software Studio ("Zera," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or otherwise interact with us.

By using our services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing details, company information, and other details you provide.

Project Information: Technical specifications, business goals, and content you provide for project fulfillment.

Technical Information: IP address, browser type, device identifiers, usage logs, and cookies when you visit our website.

Third-Party Integrations: If you connect third-party accounts (e.g., APIs, cloud providers), we may process data required to enable integrations.

We do not knowingly collect personal information from children under 13.

3. How We Use Your Information

We use the information we collect for purposes including:

• Delivering and maintaining our software development, AI, and automation services.
• Communicating with you about projects, support, and billing.
• Improving our website, products, and services.
• Complying with legal obligations and enforcing our Terms of Service.
• Marketing our services (only with your consent where required).

4. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers: Third parties that help us operate (e.g., hosting, cloud, payment processors).

Legal & Compliance: If required by law, regulation, or to protect our legal rights.

Business Transfers: In case of a merger, acquisition, or restructuring.

5. International Data Transfers

As a Canadian company, we may process or store information in Canada, the United States, or other jurisdictions. By providing information, you consent to cross-border data transfers, subject to applicable law.

6. Data Retention

We retain personal data only as long as necessary for project fulfillment, legal obligations, or legitimate business purposes.

7. Security

We implement commercially reasonable safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access & Correction: Request access to or correction of your personal data.

Deletion: Request deletion of your personal information (subject to legal obligations).

Data Portability: Request a copy of your personal data in a machine-readable format.

Withdraw Consent: Opt out of marketing communications at any time.

Requests can be made by contacting us (see Section 11).

9. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze usage. You may adjust browser settings to disable cookies, but some features may not function properly.

10. Third-Party Services

We may link to or integrate third-party platforms (e.g., APIs, payment processors). Your use of those services is subject to their respective privacy policies.

11. Contact Us

For questions, concerns, or privacy requests, contact:

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.